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1. What was your favorite work-related or field related or technical read for 2009 (white paper, book, etc) Well, I keep trying to answer the question of how Agile works in a Client Services environment. This year, I tried to do a deeper dive on that...
I use Visio all the time and even started my own module type library. But, I learned about the Balsamiq mock-up tool today and that does it, I'm converting. Right now. What do I like so much about this tool? Pre made modules for Software mock-ups. Easily...
One of my favorite blogs is Logic+Emotion and in reading David's post about Customer Experience Resolutions , he states that "...the best results come from a culture focused on serving people" . Wow. Hallelujah. Woo hoo! Someone said it out loud. Anybody...
I was working with some folks today on the feasibility of completing a project by a hard deadline with an immovable scope. We really really wanted to do the project, everyone was emotionally invested because we had a genuine interest in helping the client...